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Systems Management & Administration
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Remote Systems Administration
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User Support
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Changes of staff or equipment, software and security updates, equipment inventories all done painlessly.
We are able to offer remote systems administration for faster response and cost saving where appropriate.
We support the user, not just the desktop. Not only will we rectify users errors but we will explain what has gone wrong and why.
We support your desktop applications as well as the operating system and any application integration.
If necessary we will re-build systems or re-instate from the standard build image. All these techniques keep up-time and productivity high.
Now we can do all this remotely - click Download Support Tool on this page!
We support your desktop applications as well as the operating system and any application integration.
If necessary we will re-
Because we know your business, your staff and your systems we are able to offer training in a way that no one else can. We can provide group or individual courses in the workplace or out of it.
All courses are designed specifically to meet your needs and the context in which you work. They will take account of your office procedures and relevant legislation such as the DPA.
Usually, when new systems are commissioned, a series of seminars is required to familiarise staff with the new technology as well as any changes in working practices and procedures.
All courses are designed specifically to meet your needs and the context in which you work. They will take account of your office procedures and relevant legislation such as the DPA.
Usually, when new systems are commissioned, a series of seminars is required to familiarise staff with the new technology as well as any changes in working practices and procedures.
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Training
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Problem Ownership
“At no time while I am helping you will your problem become my problem. The instant your problem becomes mine, you will no longer have a problem. I cannot help someone who hasn't got a problem.”
This famous quote from Oncken & Wass, Harvard Business Review 1974, typifies the way many support companies work. Not us! We own your problems and will keep working until you are satisfied with the solution.